“Never Mind the Clip-On Ties, Geek Squad Can Fix Your PC”

From today's NY Times

The flat fee for services, rather than an hourly rate, was an effort to avoid the expense of paperwork and monitoring the staff for fraud.

Mr. Stephens sees the world of service moving toward flat fees. "We are a flat-rate society because people are willing to pay for simplification," he said.

It is easier for consumers to understand and they are less likely to feel cheated, he said. "People hate the hourly rate. They hated it when it applied to cellphones and Internet service."

And legal services as well?

As others have already commented, I think that the folks at Exemplar are on to something.  


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