I’m as big a fan of technology as the anyone-but when you find yourself e-mailing the person in the next cube, or cc’ing your whole company just to CYA, something has gone seriously wrong.
As International
Association of Business Communicators President Julie Freeman notes,
most corporate policies are “aimed at protecting the e-mail system
rather than helping you be an effective communicator.” Many companies
are adding collaborative tools such as communal Web pages (wikis). But
the challenge of getting people to talk remains, especially among
younger staffers for whom e-mail or text-messaging has become the
default mode of discussion.
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